What is your Refund policy?

If you purchased an RVchex® History Report and are not 100% satisfied, you qualify for a refund if:

  1. You have not, nor has any member of your household, received a refund from RVchex® within the last 12 months, and
  2. You have run two or less RVchex® Reports on your Account, and
  3. Your refund is requested within 90 days of purchase, and
  4. You have not used the RVchex® Report for commercial purposes or otherwise violated our Terms of Use.

You should contact Customer Service and request a refund if you paid $24.95 for a full RVchex® History Report but only received a VIN Decoding.(Please note that you may choose to purchase a VIN Decode Report for $1.99 if a full report is not available.)

Another reason to request a refund would be if you purchased a $24.95 Credit but then found that we do not have a report available for the VIN you wish to search.(Please note that you may choose to save your purchased Credit to search a different VIN.)